• On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

IMPLEMENT

Norman Henke uses surveys, interviews, and observation to conduct a comprehensive service audit.

SEASONED PROS

“Norman Henke delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

OUR SERVICES

Business Consulting

 

EFFICIENCIES

PLANNING

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

TESTIMONIALS

We identify technology, training, and processes to take your service team to the next level. 

LIUL DALA

GLOBAL CO.

Norman Henke monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

ASSESSMENT

Once we have executive buy-in, we oversee the implementation process from start to finish.