Mystery Shopping

Norman Henke uses unbiased third-party shoppers to gather actionable data for you.

Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Social Media Research

Norman Henke offers social media benchmarking and shopper experience assessment.

Business Consulting

 

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Lifetime Value Analysis

Norman Henke analyzes your data to identify your most valuable customers.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.